HomeNewsAcademicAdministrativeSystemsSuny Links
Corner ITEC HomeCorner
 

   Strategic Planning

for

Computing and Information Technologies

at the

Information Technology Exchange Center

(ITEC)

  

November, 2006

 

"Although SUNY's comprehensive colleges compare favorably with regional colleges in other states, the Commission believes that SUNY should expand and broaden efforts to increase cooperation among the colleges, and between the colleges and other SUNY institutions, in areas such as the development of joint programs and the sharing of resources and facilities."

 

Report of the Independent Commission of the

Future of the State University

 

1. Purpose
2. Executive Overview
2.1. Governing Principles
2.2. Governance
2.3. Cost Model
2.4. Member-Based Offerings
2.5. University-wide Programs
2.6. Organization and Management
2.7. Space and Facilities
3. Strategic Plan
3.1. Governing Principles
3.2. Governance
3.3. Cost Model
3.4. Member-Based Offerings
3.4.1. Software Support and Services
3.4.2. Business Continuity / Disaster Recovery and Planning Services
3.4.3. Remote Services
3.4.4. Information Technology (IT) Hosting Service
3.4.5. Academic Software Initiative
3.5. University-wide Programs
3.6. Organization and Management
3.7. Space and Facilities
Attachment A:  ITEC Membership
Attachment B:  ITEC Member Campuses 2006-2007 Strategic Plan.xls
 


 

1. Purpose

ITEC: The name of the organization is the State University of New York (a.k.a. SUNY or University) Information Technology Exchange Center (hereinafter referred to as ITEC) with resources located at and hosted by SUNY Buffalo State College (hereinafter referred to as Host).

Member: A Member is a membership fee-paying organization or institution that receives services from ITEC.

This document is a strategic plan for computing and information technology services at the State University of New York’s (SUNY or University) Information Technology Exchange Center (ITEC). 

Additional detailed documentation pertaining to the information contained herein can be found on ITEC’s web site:  www.itec.suny.edu.

The ITEC Executive Board and its management prepared this document.  Comments and questions are welcome and should be addressed to:

Chair, ITEC’s Executive Board and Advisory Committee
c/o
Barbara A. Boquard, Sr. Staff Assistant or
Ronald N. Brown, Jr., CIO
Buffalo State College
1300 Elmwood Avenue
Buffalo, NY 14222
716-878-4832
Barbara.Boquard@itec.suny.edu
Ron.Brown@itec.suny.edu


2. Executive Overview  

2.1. Governing Principles   

Current Status:
Strategic development of ITEC is based on several fundamental principles:

  • that services are beneficial and cost effective to the membership;
  • that membership is voluntary;
  • that the funding of the basic operations of ITEC is shared across the membership;
  • that all offerings and programs are self-sufficient and self-funded; and
  • that new initiatives are considered in consultation with the Executive Board and do not adversely impact existing services.

Future Direction:
Continued operation under these basic principles.

2.2. Governance
Current Status:
ITEC is governed by its members. Each participating Member designates a Voting Member, and System Administration designates a Voting Member, to serve on the SUNY ITEC Advisory Committee.  The Advisory Committee elects the Executive Board.  Refer to ITEC’s By-laws for additional information on the ITEC Advisory Committee and Executive Board (www.itec.suny.edu).

Future Direction:
Continued operation under this governance method.

2.3. Cost Model
Current Status:

Member-Based Programs
Members share the cost of ITEC operations (e.g., acquiring software site licenses, providing support facilities and professional staff) through self-assessed fees.  Refer to the ITEC By-laws for procedures for withdrawing from programs (www.itec.suny.edu).

University-wide Programs
The funding for these programs is determined by the University-wide Program management, ITEC management, and System Administration.  All University-wide Programs are self-funded. Refer to the ITEC By-laws for procedures for withdrawing from programs (www.itec.suny.edu).

Future Direction:
Continued operation under this cost model.  

2.4. Member-Based Offerings
Current Status:
The following are the ITEC offerings for Member-based programs:

2.4.1        Software Support and Services
2.4.2        Business Continuity / Disaster Recovery and Planning Services
2.4.3        Remote Services
2.4.4        Information Technology (IT) Hosting Services
2.4.5        Academic Software Initiative (available to non-member campuses)

Future Direction:
Growth is anticipated from additional ITEC membership and additional offerings.

2.5. University-wide Programs
Current Status:
ITEC provides IT services for the following University-wide Programs

Office of Library and Information Services
      SUNYConnect
Learning Environments
      SUNY Training Center
SUNY Learning Network
SICAS Center
SUNY-wide Technology Contracts

Future Direction:
Growth is anticipated in supporting the University-wide Programs listed above and any future University-wide Program.


2.6. Organization and Management
Current Status:  
The present staffing of 30 positions consists of:

  • a CIO, a CTO, a Director of Technology Planning, and three support staff, 
  • a Supervising Programmer/Analyst of Applications Support and Development with six (6) staff,
  • a Supervising Programmer/Analyst of Layered Products with eight (8) staff,
  • a Supervising Programmer/Analyst of Systems and Networking with nine (9) staff,
  • shared operations staff  (1.6 FTE) shared with Buffalo State College, and
  • student assistants as needed and available.

Future Direction:
Continue to maintain appropriate staffing to better manage services offered to Members and University-wide Programs. 

2.7. Space and Facilities
Current Status:
ITEC is housed on the campus of Buffalo State College.  It consists of approximately 6,000 square feet of office and computer room space.  

Future Direction:
Additional space and facilities are needed due to the growth of ITEC in recent years.  Priorities that need to be addressed include space for staff along with power and HVAC in the computer room.  The CIO, Executive Board, appropriate System Administration office, and host campus representative must begin discussions with Buffalo State College’s Vice President and CIO to determine if there are options available for additional space and facilities on the campus. 

 

3.   Strategic Plan

The following describes the support, services, and facilities that ITEC currently offers to Members and University-wide Programs and the proposed future direction for each.  

Attachments A and B indicate the Members and the services currently provided by ITEC. It is anticipated that additional institutions will utilize ITEC for support and through participation in University-wide Programs.  ITEC has had conservative growth in the past and must carefully consider which new offerings to undertake in the future.  Programs are continuously reviewed for currency.

3.1. Governing Principles
Current Status:
ITEC is one of several special purpose organizations within the SUNY system established by participating institutions to support multi-Member, computer-related, group activities targeted at improving the quality, quantity, and cost-effectiveness of Member-based and University-wide Information Technology (IT) services.  ITEC is primarily a Member-based and University-wide Program organization; participation is voluntary.  Members share the cost of ITEC operations (e.g., acquiring software site licenses, providing supporting facilities and professional staff) through self-assessed fees for those IT services requested by the Members. Similarly, University-wide Programs fund the IT services used by those programs.

Strategic development of ITEC is based on several fundamental principles:

  • that services are beneficial and cost effective to the membership;
  • that membership is voluntary;
  • that the funding of the basic operations of ITEC is shared across the membership;
  • that all offerings and programs are self-sufficient and self-funded; and
  • that new initiatives are considered in consultation with the Executive Board and do not adversely impact existing services.

Future Direction:
Continued operation under these basic principles.

3.2. Governance

Current Status:
ITEC is governed by its Members.  Each participating Member designates a Voting Member, and System Administration designates a Voting Member, to serve on the ITEC Advisory Committee.  The Advisory Committee elects the Executive Board.   Refer to ITEC’s By-laws for additional information on the ITEC Advisory Committee and Executive Board (www.itec.suny.edu).  

The policy, direction, and accountability of ITEC shall be under the stewardship of the CIO, guided by an Advisory Committee and its Executive Board representing the Members, University-wide Programs, and other units of the State University as specified.  General administrative support of ITEC is provided by the host campus, coordinated by the ITEC CIO under the advisement of the Advisory Committee and the Executive Board.  In general, ITEC adheres to Buffalo State College’s policies and procedures for the administrative functions.  

The administration and guidance for University-wide Programs comes from the Office of Information and Technology (OIT).  The ITEC Executive Board and OIT set direction for the service offerings of ITEC. 

Future Direction:
Continued operation under this governance method.

3.3. Cost Model
Current Status:
Member-Based Programs:
In ITEC’s Member-based program, participation is voluntary.  Members share the cost of ITEC operations (e.g., acquiring software site licenses, providing supporting facilities and professional staff) through self-assessed fees.

ITEC’s cost per Members for the base membership fee (staff, space, and hardware used to support member activities, etc.) has increased approximately 3% per year since its inception in 1988.  Costs have been controlled by increasing the number of Members and by finding the “best practices” for use of technology in providing support and services to Members.  As new Members join ITEC, additional staff may be needed.  Based on past experiences this is not linear growth; most of the Member-based program staff increases have been a result of increased membership.

While the costs over the above period of time have remained in this 2% to 3% per year level, the number of products which ITEC supports has not drastically increased.  ITEC will be able to remain within this increase range if there is no sharp increase in additional software products and/or no sharp increase in services provided by ITEC.  There may be need for additional staff if there is a sharp increase in products to support or services to provide.

It is important to note that any major increases in costs have been from the additional software and services that Members have elected to use and the increasing cost of that software.  It is important to keep ITEC’s base membership fee costs and the costs for optional services offerings separate. 

Refer to the ITEC By-laws for procedures for withdrawing from programs (www.itec.suny.edu).

University-wide Programs:
The funding for these Programs is determined by the University-wide Program management and ITEC management.   All University-wide Programs are self funded.  Refer to the ITEC By-laws for procedures for withdrawing from Programs. (www.itec.suny.edu).

Future Direction:
Member-Based Programs:
ITEC’s goal is to have the base / standard support and service costs remain flat. 

As Members elect optional ITEC services, staff will be added to meet the demand for these optional services.  For example, some Members are realizing that the cost for the database administrator is not affordable and they do not need a full-time position to fulfill this need.  Therefore, they have turned to ITEC and the SICAS Center to meet this need in a cost-effective way.  We project the cost for this type of optional ITEC services increasing on average of 5% per year.

University-wide Programs
Continued operation under this cost model.

3.4. Member-Based Offerings

The following are the ITEC offerings for Member-based programs:

3.4.1. Software Support and Services
Current Status:
Software support and associated services are the basis on which ITEC was founded.  Simply stated, ITEC is

  • the provider of software support to Members, and
  • an extension to Member institutions in providing services to supplement those onsite.

This originated with HP (previously Compaq and DEC) allowing the University to have a single point of contact for University-wide software agreements (support, media, upgrades, etc.).  Oracle, Hyperion, Group 1, Timbuktu, SolidWorks, IBM Lotus, and the Academic Software Initiative have been subsequently added.  The Academic Software Initiative includes Oracle Academic, Kermit, ESRI, Mathematica, Maple, and Minitab.  Software is distributed via Getsoftware, FTP server, or CD.  Refer to ITEC’s Support Services document for additional information on the Software Support and Services offering (www.itec.suny.edu).

Future Direction:
Layered Products
In the Layered Products area, ITEC has made major strides in meeting and providing high-quality software and services to Members.  These efforts will continue to be supported and enhanced in the future.   

Future Direction:
Application Support and Development 
Future growth is anticipated through increasing software offerings to Members, particularly in support of the academic instruction and research needs of the University.  The manner in which ITEC provides academic support for Members must be scaleable, cost effective, and not adversely impact existing services.  In general, we anticipate using the University faculty and academic support staff’s expertise to provide support for all members.

3.4.2.   Business Continuity / Disaster Recovery and Planning Services   
Current Status:
ITEC is starting an Information Technology Business Continuity and Disaster Recovery and Planning (IT BC / DRP) Project in conjunction with the SICAS Center, the SUNY Training Center, and SUNY System Administration. The initial focus of this project is on Banner campuses.  Recovering the Banner database and applications, providing a web-based email for emergency communications, and providing SUNY Business Systems authentication for a Member during a disaster are the initial goals of this Project.  The Project will assist Members in planning for the protection of their databases and code trees (applications).  Electronic data vaulting has been tested with a few Members by copying the Banner database and applications to an electronic data vault at ITEC.   

Also, ITEC is preparing an “IT BC/DRP Application and Information Database” to be the repository of information needed for an IT disaster recovery.  This will include some traditional “fixed field” information entry and scanning of documents into a database (e.g., equipment lists, diagrams of existing systems).   In addition, a template is being designed that will outline the various roles of the campus IT BC/DRP Task Force allowing the Members to respond to a disaster in an orderly and planned manner.  Furthermore, a step-by-step response to a hypothetical disaster will be included.

Future Direction:
It is anticipated that additional Oracle databases and other applications such as CMS/LMS, non-Banner ERP applications; and other academic applications will be added to the Project as resources and time are available.  However, it is important to meet the goals of the initial Project before expanding the Project.

3.4.3. Remote Services
Current Status:
The Remote Services offering provides a cost effective alternative to Members by providing experienced technical staff to perform high level system administration tasks.

As part of the Remote Services offering, ITEC staff performs non-repetitive computer system administrative tasks such as the installation, monitoring, and setting up of system procedures for computer systems (mainframe or server).  For example: installation of a database software or operating system, compilers, performance tuning reports, and developing procedures for backup and recovery of the disk system.  The Member is responsible for such items as hardware purchase and maintenance and repetitive systems tasks as documented by ITEC.   Refer to the Support Services document for additional information on the Remote Services offering and on the responsibilities of both the Member and ITEC for this offering (www.itec.suny.edu).

Future Direction:
Future growth is anticipated in the number of Members electing the Remote Services offering.  It also is anticipated that Members and the University will bring forward the need for other types of services for which the Remote Services offering is appropriate.

3.4.4. Information Technology (IT) Hosting Service
Current Status: 
Transitional and permanent technology (IT) hosting services is an offering in which ITEC is responsible for providing the computer hardware and the operations of the computer system(s) for a Member.  The hardware is generally located at ITEC although there may be some small servers in support of three-tiered architecture (WEB applications, forms, print spooling, and so on) at the Member’s site.  The day-to-day operation of the local server(s) is the responsibility of the Member.  Some ventures are joint programs with other SUNY-wide organizations (e.g., SUNYConnect, SUNY Learning Network).   Refer to the Support Services document for additional information on the IT Hosting offering and on the responsibilities of both the Member and ITEC for this offering (www.itec.suny.edu).

Future Direction:
Growth is anticipated in the number of additional Members that will elect this offering.  It also is anticipated that Members and the University will bring forward the need for other types of software for which IT Hosting Service is appropriate.  This may be expanded to the academic instructional area.

3.4.5. Academic Software Initiative
Current Status:
ITEC provides software and support for the following software included in the Academic Software Initiative (ASI):

Oracle Academic
Kermit
ESRI
Mathematica
Maple
Minitab
SolidWorks (individual subscription)

Campuses may subscribe to the complete ASI package (Oracle Academic, Kermit, ESRI, Mathematica, Maple, and Minitab) or select portions of the software package.   SolidWorks is not included in the complete ASI package but may be subscribed to individually.

Future Direction:
Growth is anticipated in the number of campuses selecting the ASI offering.  It also is anticipated that campuses and the University will bring forward additional software packages to be included in the ASI offering.

3.5. University-wide Programs
Current Status:
ITEC provides IT services for the following University-wide Programs:

Office of Library and Information Services
     SUNYConnect
Learning Environments
     SUNY Training Center
SUNY Learning Network
SICAS Center
SUNY-wide Technology Contracts

The management of the University-wide Programs is through the sponsor of the program.  It is important to note that University-wide Programs are self-funded.

Future Direction:
Growth is anticipated in supporting the University-wide Programs listed above and any future University-wide Programs.

3.6. Organization and Management

Current Status:
In March 2006, the ITEC Executive Board approved the re-organization of ITEC to include a CTO, a Director of Technology Planning, and three supervising programmer analysts to lead the Application Support and Development, Layered Products, and Systems and Networking areas of ITEC.  Additionally, two new DBA and two UNIX positions were approved by the ITEC Executive Board and are pending approval from Buffalo State College.  The following is ITEC’s current organizational chart:

 

 

 

 

Future Direction: 
Continue to maintain appropriate staffing to better manage services offered to Members and University-wide Programs.  ITEC staff works under the principle “if we can provide a quality and cost-effective solution we will, within reasonable resources.”  This goes from the CIO to the Keyboard Specialist I.   ITEC will continue this model. 

Additional staffing will be needed to meet the demands of increased membership and increased optional services requested by Members.   In addition, as University-wide Programs depend on ITEC for services and facilities, additional staff will be needed.  The CIO must notify the Executive Board and the SUNY System Administration office with which ITEC is organizationally affiliated of upcoming needs and justification for positions.

ITEC’s goal is to maintain staff salaries within 25% of market value. 

3.7. Space and Facilities
Current Status: 
ITEC is housed on the campus of Buffalo State College.  It consists of approximately 6,000 square feet of office and computer room space.  The computer room is shared space with Buffalo State College’s Computing and Technology Services department.  
 

Future Direction:
Additional space and facilities are needed due to the growth of ITEC in recent years.  Priorities that need to be addressed include space for staff and power and HVAC in the computer room.  The CIO, ITEC Executive Board, appropriate System Administration office, and host campus representative must start talking with the Buffalo State College’s Vice President and CIO to determine if there are options available for additional space and facilities on the campus.   

 

ATTACHMENT A

ITEC MEMBERSHIP

University Centers
Community Colleges

Albany

Adirondack

Binghamton

Broome

Buffalo

Cayuga

Stony Brook

Erie*

 

Finger Lakes

University Colleges

Fulton Montgomery*

Brockport

Corning

Buffalo

Dutchess

Cortland

Fashion Institute

Empire State

Genesee

Fredonia

Herkimer

Geneseo

Hudson Valley

New Paltz

Jamestown

Old Westbury

Jefferson*

Oneonta

Mohawk Valley

Oswego

Monroe

Plattsburgh

Nassau

Potsdam

Niagara 

Purchase*

Orange

 

Rockland

Health Science Centers

Schenectady

Downstate

Suffolk

Upstate

Sullivan*

 

Ulster  
Specialized Colleges

 

Environmental Science and Forestry*

Other

Farmingdale

System Administration

Maritime

Research Foundation

Tech at Utica Rome

SUNY Learning Network

 

OLIS

Statutory Colleges

SUNY Training Center

Alfred University (Ceramics)

SICAS Center

Cornell

Levin Graduate Institute*

 

 

Colleges of Tech/Agric

 

Alfred

 

Canton

 

Cobleskill

 

Delhi

 

Morrisville

 

* ASI membership only

 

ATTACHMENT B

 

ITEC Member Campuses 2006-2007 Strategic Plan.xls   

 



ITEC bullet Buffalo State College bullet Twin Rise 200 bullet 1300 Elmwood Avenue bullet Buffalo, NY 14222 bullet (716) 878-4832


[ Home ] [ Academic Support ] [ Administrative Support ] [ Systems Support ] [ News ] [ SUNY Links ]

E-mail ITEC: services@itec.suny.edu