The Information Technology Exchange Center (ITEC) is one of several special purpose organizations established by
participating institutions to support multi-campus, computer-related, group activities targeted at improving the
quality, quantity, and cost-effectiveness of campus-based and University-wide computer services.
In all, ITEC services over 50 campuses.
ITEC is soliciting applications for three Service Delivery Managers with
primary focus on Banner and Degree Works which are used by more than 45
SUNY campuses. The following describes the responsibilities and
qualifications associated with this position.
These positions are for a support analyst with a strong focus on Networking. Responsibilities include system administration for Network-based operating systems, coordination and handling of technical support problems for Member campuses, as well as monitoring, administering and troubleshooting network operating systems and connecting infrastructure. Troubleshoot the equipment performance and the health of remote and internal campus systems. Participate in conversations regarding critical situations with ITEC's senior management. Assist Member campuses with Network issues and with the planning and implementation of installations and upgrades. Investigate and evaluate software which promises to be useful to the SUNY support community. Support senior management level staff in determining system requirements and capabilities, as well as appropriate hardware and software configurations. Provide direction in the on-going process of support for member campuses. Assist with teaching seminars and conduct workshops as needed through the SUNY Center for Professional Development. Adhere to ITEC's security policies and procedures and participate in training.
Experience managing and deploying enterprise networks (including switches, VLANs, routers, and access control lists - ACLs)
Must be able to demonstrate familiarity/understanding of the OSI model
Good presentation skills, interpersonal skills, written and communication skills
A four-year degree in Computer Information Systems, a four-year degree in a related field, or equivalent work experience
Available to work various shifts to assist with providing 24 x 7 support
Operating system management experience (Unix, Linux, Windows, or Hypervisors)
Experience managing VMWare NSX
Experience managing Wide Area Networks and/or BGP
Knowledge of Dell hardware architecture
Experience with Dell Open Manage, Oracle Enterprise Manager, Cisco, Dell Force10, QoS, SDN, iSCSI or NFS protocols
Work experience in an educational setting
Experience managing NextGen firewalls and/or load balancers
Experience providing technical support
SUNY Buffalo State and the SUNY Information Technology Exchange Center (ITEC) offer an excellent and
challenging working environment with good fringe benefits. Salary range is up to $65,000.
The application deadline is January 12, 2018.
Apply on-line at: https://jobs.buffalostate.edu
SUNY Buffalo State is an affirmative action/equal opportunity employer and
committed to respect for diversity and individual differences.