Vol. 7., No. 10
Table of Contents
1. New E-mail Addresses for ITEC
2. Remedy User Download and Information Page
1. New E-mailAddressesfor ITEC
Please make a note of our new e-mailaddresses:
Chima "Dennis" Aharanwa Chima.Aharanwa@itec.mail.suny.edu
Valerie Anastasi Valerie.Anastasi@itec.mail.suny.edu
Paul Bardak Paul.Bardak@itec.mail.suny.edu
Barbara Boquard Barb.Boquard@itec.mail.suny.edu
Ron Brown Ron.Brown@itec.mail.suny.edu
Joe Lofft Joe.Lofft@itec.mail.suny.edu
Dave Massaro Dave.Massaro@itec.mail.suny.edu
Mike Notarius Mike.Notarius@itec.mail.suny.edu
Kathy Pohl Kathy.Pohl@itec.mail.suny.edu
Mike Radomski Mike.Radomski@itec.mail.suny.edu
Wayne Reling Wayne.Reling@itec.mail.suny.edu
Betty Spencer Betty.Spencer@itec.mail.suny.edu
Joe Weber Joe.Weber@itec.mail.suny.edu
SCADM (administrative group) email@example.com
SCACAD (academic group)   firstname.lastname@example.org
SCSYS (systems and communications group)
Submitted by Barbara Boquard,Barb.Boquard@itec.mail.suny.edu
2. RemedyUser Downloadand Information Page
Remedy is here!
ITEC has been testing our new HELPDESK softwarefromRemedy Corp. The server was recently upgraded and we are ready to beginimplementation. Itis our plan to phase out the current email contact system and replace it withthe HELPDESKclient by January 1, 2000.
What are the advantages for me?
Tracking of requests, ability to check on theprogress/status of the request, urgent requests will receive immediateattention on andoff hours, user closes the ticket or the system does, customer satisfactionsurveysavailable for each ticket when it is closed allowing user to commentspecifically on eachticket, if desired.
What do I have to do?
Contact SCACAD@itec.mail.suny.edu or phone usat716-878-ITEC (4832) so we can set up an account for you. The client software isavailableby clicking on the download link below. You may also connect via the Web. Theproceduresfor both are detailed on our web page by following the SCACAD link to Remedy.Feedback isencouraged!!! Help us serve you better!!
Where can I get more info?
Visit ITEC's website at
Submitted by Valerie Anastasi,Valerie.Anastasi@itec.mail.suny.edu
Editor: Barbara A. Boquard,Barb.Boquard@itec.mail.suny.edu
ITEC's GeneralOffice 716/878-4832
Director's Office 716/878-4832
Web Page http://www.itec.suny.edu