| 1.
How does my campus participate in this contract? (back to top) |
| Contact
Barb Boquard for information on participating in the SUNY-wide ESRI contract.
|
|
| 3.
How
do I obtain documentation? (back
to top)
|
| Documentation is included on the media and at http://support.esri.com/en/
Campuses have the option of contacting ESRI Telesales at 1-800-447-9778 to order documentation.
The 40% discount will apply to orders placed directly with ESRI Telesales.
|
|
| 4.
What software requires a hardware key and license file and
what machines should I install them on?
(back
to top) |
The
following software requires a hardware key (dongle) and a license file for
the machine that will act as a license manager:
ArcInfo Workstation
ArcGIS Desktop
ArcGIS extensions
|
|
| 5.
What information do I need to provide to get the hardware key? (back
to top)
|
| For each machine that will act as a
license manager, we will need to know the manufacturer, the OS, the
model, serial number,
server (machine) name, whether or not there have been hardware keys issued for it before
now (if so, we will also need the key number (371*****), or Host ID
for Unix. If ordering hardware keys from us there is a $35 charge
per key (ITEC will bill the campus following existing procedures). You
will need to specify if you want a USB key or a parallel port key. |
|
| 6.
Whom do I contact for software?
(back
to top)
|
| ESRI
software is distributed for SUNY by ITEC.
Each participating
campus has a license manager and a technical coordinator.
Only the license manager has the authority to contact ITEC for the
software. If you are the license manager, an @task account has been created for you.
Open a new @task issue with the subject "ESRI Software
Request" and list the software that you need. If you are
new to @task and unsure about its use, documentation can be found on
the @task
Web Access Page. If you prefer, you may send email to ITEC
with the information about the software you need. We will be
glad to open an @task issue for you and walk you through the process. |
| If you are not the
license manager, you must contact that person
on your campus to arrange for the software to be ordered. |
|
7.
Whom do I contact for support?
(back
to top)
|
|
Support is obtained from ITEC. Each participating
campus has a license manager and technical coordinator.
Only these two have the authority to contact ITEC for support. If you are the
license manager or technical coordinator, an @task account has been created for you.
Open a new @task issue with the subject "ESRI Support Request" and
enter the question. If you are
new to @task and unsure about its use, documentation can be found on
the @task
Web Access Page. If you prefer, you may send email to ITEC
with the information about the support you need. We will be
glad to open an @task issue for you and walk you through the process. |
| If you are not the
license manager or
technical coordinator, you must contact that person(s)
on your campus to arrange for support. |
|
|
| 8. What is the policy on faculty/staff vs. student use?
(back
to top) |
| Read policy: ESRI Software Use: Faculty/Staff vs. Student Use |
|
|
| 9.
What if I am installing in a lab or several labs?
(back
to top)
|
| There
are a couple of scenarios for lab installs. |
| In
one case, you could have one machine act as a license manager.
The ArcGIS software is installed on each machine and points to
the license manager. As
each machine uses the software, it checks out a license. When it
is no longer using the software, the license is freed for someone else
to use. |
| Another
approach is to install the ArcView single user version on
one machine and use GHOST to create an image of all the software that
is to installed on each machine in the lab or labs. Other than
the normal tasks that must be performed when you use GHOST, there are
no additional tasks that must be performed for the ArcView software to
run. |
|
|
10. Is there ESRI online
training or SUNY
training?
(back
to top)
SUNY's Virtual Campus Premium Annual User License provides faculty, staff and students free access to all premium courses.
View the list of courses included in a Premium License. These courses are free under our license so disregard the mentioned price.
Campuses will need to contact ITEC thru our Help Desk (https://helpdesk.itec.suny.edu) to request course codes.
Additionally, the Center for Professional Development (CPD) will periodically offer courses. For more information or to request that a course be taught either at the Training Center or on your site, contact Lisa Raposo, Assistant Director/Academic Programs Manager of CPD. |
|
11. What are the ArcGIS 9.x extensions? (back
to top)
|
3D Analyst 9
ARC/INFO 9
ArcGIS Schematics 9
ArcPress 9
ArcScan 9
ArcStorm 9
COGO 9
Data Interoperability 9
Editor 9
GeoStats 9
Maplex 9
Network 9
PLTS Foundation
PLTS GISDataReviewer
PLTS MPS and Atlas
PLTS Mapping Agency
Publisher 9
Spatial Analyst 9
StreetMap 9
TIFFLZW 9
Tracking 9
Viewer 9
|
| Most
extensions are 'turned on' during installation of ArcGIS
Desktop 9x. No separate software installation is
required. |
| For
more info, see: http://www.esri.com/software/arcgis/arcgisxtensions/index.html. |
|
| |
| Last Modified: 02/14/2011
|
