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ESRI Software Information
SUNY/ITEC's ESRI Information Page

Frequently Asked Questions (FAQs)

For additional information on ESRI products, check out their support site at http://support.esri.com.  
  1. How does my campus participate in this contract?
  2. Current product cd listing.
  3. How do I obtain documentation?
  4. What software requires a hardware key and license file and what machines should I install them on?
  5. What information do I need to provide to get the hardware key?
  6. Whom do I contact for software?
  7. Whom do I contact for support?
  8. What is the policy on faculty/staff vs. student use?
  9. What if I am installing in a lab or several labs?
  10. Is there ESRI online training (Virtual Campus courses)  or SUNY training?
  11. What are the ArcGIS 9.x extensions?

1.  How does my campus participate in this contract?                      (back to top)
Contact Barb Boquard for information on participating in the SUNY-wide ESRI contract.

3How do I obtain documentation?                                                   (back to top)
Documentation is included on the media and at http://support.esri.com/en/

Campuses have the option of contacting ESRI Telesales at 1-800-447-9778 to order documentation.  The 40% discount will apply to orders placed directly with ESRI Telesales.  

4What software requires a hardware key and license file and what machines should I install them on?                                                                                                                                                                                 (back to top)

The following software requires a hardware key (dongle) and a license file for the machine that will act as a license manager:
                      ArcInfo Workstation
                      ArcGIS Desktop
                      ArcGIS extensions

5What information do I need to provide to get the hardware key? (back to top)                                                                                                                     
For each machine that will act as a license manager, we will need to know the manufacturer, the OS, the model, serial number, server (machine) name, whether or not there have been hardware keys issued for it before now (if so, we will also need the key number (371*****), or Host ID for Unix.  If ordering hardware keys from us there is a $35 charge per key (ITEC will bill the campus following existing procedures). You will need to specify if you want a USB key or a parallel port key.
6Whom do I contact for software?                                                (back to top)

ESRI software is distributed for SUNY by ITEC.  Each participating campus has a license manager and a technical coordinator.  Only the license manager has the authority to contact ITEC for the software.  If you are the license manager, an @task account has been created for you.  Open a new @task issue with the subject "ESRI Software Request" and list the software that you need.  If you are new to @task and unsure about its use, documentation can be found on the @task Web Access Page.  If you prefer, you may send email to ITEC with the information about the software you need.  We will be glad to open an @task issue for you and walk you through the process.
If you are not the license manager, you must contact that person on your campus to arrange for the software to be ordered.
7.  Whom do I contact for support?                                                (back to top)

Support is obtained from ITEC.  Each participating campus has a license manager and technical coordinator.  Only these two have the authority to contact ITEC for support.  If you are the license manager or technical coordinator, an @task account has been created for you.  Open a new @task issue with the subject "ESRI Support Request" and enter the question.  If you are new to @task and unsure about its use, documentation can be found on the @task Web Access Page.  If you prefer, you may send email to ITEC with the information about the support you need.  We will be glad to open an @task issue for you and walk you through the process.
If you are not the license manager or technical coordinator, you must contact that person(s) on your campus to arrange for support.

8What is the policy on faculty/staff vs. student use?              (back to top)
Read policy: ESRI Software Use:  Faculty/Staff vs. Student Use

9What if I am installing in a lab or several labs?                           (back to top)

There are a couple of scenarios for lab installs.  
In one case, you could have one machine act as a license manager.  The ArcGIS software is installed on each machine and points to the license manager.  As each machine uses the software, it checks out a license.  When it is no longer using the software, the license is freed for someone else to use.
Another approach is to install the ArcView single user version on one machine and use GHOST to create an image of all the software that is to installed on each machine in the lab or labs.  Other than the normal tasks that must be performed when you use GHOST, there are no additional tasks that must be performed for the ArcView software to run.

10.  Is there ESRI online training  or SUNY training?                               (back to top)

SUNY's Virtual Campus Premium Annual User License provides faculty, staff and students free access to all premium courses.

View the list of courses included in a Premium License. These courses are free under our license so disregard the mentioned price.

Campuses will need to contact ITEC thru our Help Desk (https://helpdesk.itec.suny.edu) to request course codes. 

Additionally, the Center for Professional Development (CPD) will periodically offer courses. For more information or to request that a course be taught either at the Training Center or on your site, contact Lisa Raposo, Assistant Director/Academic Programs Manager of CPD.

11. What are the ArcGIS 9.x extensions?               (back to top)                                                                                                             
3D Analyst 9
ARC/INFO 9
ArcGIS Schematics 9
ArcPress 9
ArcScan 9
ArcStorm 9
COGO 9
Data Interoperability 9
Editor 9
GeoStats 9
Maplex 9
Network 9
PLTS Foundation
PLTS GISDataReviewer
PLTS MPS and Atlas
PLTS Mapping Agency
Publisher 9
Spatial Analyst 9
StreetMap 9
TIFFLZW 9
Tracking 9
Viewer 9  

Most extensions are 'turned on' during installation of ArcGIS Desktop 9x. No separate software installation is required. 
For more info, see: http://www.esri.com/software/arcgis/arcgisxtensions/index.html.
 
Last Modified: 02/14/2011

 

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