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This document describes the procedures for installing and running the Revision and Configuration Management Data Collector software on a Microsoft Windows NT system.

This guide is intended for CompaqÔ Services personnel who will install and use RCM to collect revision and configuration data from customer systems.

This guide is divided into the following sections:

• Overview
• Installing the RCM Data Collector for Windows NT
• Performing an RCM Data Collection
• RCM Technical Support

This guide uses the following document conventions:

For more information on the RCM tool, see the following URL:

http://www.support.compaq.com/svctools/rcm/

This chapter provides an overview of the Revision and Configuration Management Data Collector software for Windows NT. It contains the following sections:

Revision and Configuration Management (RCM) provides revision and configuration reporting for Intel and Compaq AlphaServer systems running Windows NT. RCM uses the following components to perform the data collection on a Windows NT system:

• RCM Data Collector - This utility starts the data collection, and packages and transports the data to Compaq Services after the data collection has completed. It also maintains a data collection archive and runs the Compaq Survey Utility.
• RCM Service - A Windows NT service that controls the scheduling of regular RCM data collections, by running the RCM Data Collector at scheduled intervals.
• Compaq Survey Utility - A utility that collects some data for the RCM Data Collector.

The system configuration snapshot (collected data) is automatically transported to Compaq Services using e-mail or ftp. The data is then loaded onto the RCM Server, which is maintained in Compaq by the RCM team.

The RCM Server incorporates a web-based user interface which enables authorized personnel in Compaq Customers Services to view detailed configuration and change reports. Customers with premium service contracts are able to view these configuration and change reports through the Electronic Site Management Guide (eSMG). Further information on using the RCM Server is available to Compaq Services personnel in the RCM Server User Guide.

This chapter describes how you can install and deinstall the RCM Data Collector for a Windows NT system. It contains the following sections:

• RCM Data Collection Prerequisites
• Skills Required to Use RCM
• Installing the RCM Data Collection Utilities
• Deinstalling the RCM Data Collector for Windows NT

The following table lists the requirements for installing and running the RCM Data Collector on a Windows NT system. Requirements may vary according to the system.

The latest version of the RCM Data Collector software is available on the Service Tools CD-ROM.

Note: For Windows NT installations on AlphaServer systems only, FX!32 must be already installed on the target system. You will see the following two error messages during installation and system reboot:

• System Process - Unable to Load Device Driver "C:\Compaq\Survey\HalHook.SYS driver could not be loaded. Error Status was 0xc000007b"
• System Process - Unable to Load Device Driver "C:\Compaq\Survey\SysMgmt.SYS driver could not be loaded. Error Status was 0xc000007b"

You can safely ignore these error messages as they relate to 'Intel Industry Standard' calls which are not available in FX!32.

To collect RCM data and generate RCM reports, you should have practical experience in the following areas:

• Performing system administration tasks.
• Using a web browser application.

This section describes how to install the RCM Data Collector for Windows NT kit. The installation procedure installs the RCM Data Collector, the RCM Service, and the Compaq Survey Utility components on a Windows NT system. Please see the How Does RCM Work section for information on each component.

Note: Please refer to the RCM Data Collection Prerequisites section for information on the prerequisites for installing this kit, including user account requirements.

To install the RCM Data Collector for Windows NT kit, do the following:

This concludes the RCM Data Collector kit installation process.

To deinstall the RCM Data Collector for Windows NT kit, do the following:

This chapter describes how you schedule and execute an RCM data collection for a Windows NT system. It contains the following sections:

• Scheduling and Executing the RCM Data Collection
• Transferring RCM Data Indirectly

When you install the RCM Data Collector, you select a schedule for the RCM data collection. If you install the RCM Service, the Data Collector will execute automatically according to that schedule.

To check or change the scheduling or transport options at any time, you need to reinstall the Data Collector.

The following sections describe how scheduled collections run, and how you can execute a data collection manually. If you selected to transfer data indirectly, see the Transferring RCM Data Indirectly section for further information on how to return the data to Compaq Services for analysis.

When the Data Collector is installed, by default it schedules the data collection to run on the first day of each month, at 3:40 a.m. local time. You may have changed these options when you installed the Data Collector.

If you install the RCM Service, the Data Collector will execute automatically at each scheduled interval and each time the system is rebooted.

Each time a data collection is complete, any transfer options you selected during the Data Collector installation are automatically executed.

Note: If you do not install the RCM Service utility, the data collection will not run automatically.

If you want to execute the data collection manually, you do not need to install the RCM Service utility.

To execute the data collection manually, enter the following command in the directory where you installed the Data Collector:

rcm all

This command will start the data collection immediately. When the data collection is complete, any transfer options you selected during the data collector installation are executed.

This section describes how to indirectly transfer data collected by RCM to Compaq Services for analysis. It describes the following topics:

• Why Transfer Data Indirectly
• Manually Transferring Data
• Sending Data to Compaq Services

Some systems running RCM do not have a direct connection to the Internet. For example, the target system (or systems) may be one of the following:

• A standalone system with no Internet connection.
• A system on a network, where no other system on the network has a direct Internet connection.
• A system on a network, where another system on the network has a direct Internet connection.

In these situations, you can manually transfer the collected data to a system that has a direct Internet connection. After the data is transferred, you need to send the data to Compaq Services for analysis.

You can copy this file to a system with a direct Internet connection.

Note: Do not change the name of the .zip file or its extension.

When you have copied the .zip file containing the collected RCM data to a system with an Internet connection, you can send the data to Compaq Services using either of the following options:

• Any e-mail application that supports attachments
• Ftp

Note: Do not change the name of the file, or its extension while sending it to Compaq Services. If you do, the automatic process for receiving the file will not work.

To mail the data using an e-mail application, send the file as an attachment to the following address:

rcm.data@compaq.com

To ftp the data, ftp the file in binary mode, using anonymous ftp, to the following location:

This chapter provides information on accessing RCM technical support resources. It contains the following sections:

• RCM Technical Support
• Contact the RCM Team

If you have a problem using any aspect of RCM, either with the Data Collectors, data transport, or the user interface, please contact us at the following URL:

To help us resolve any problems quickly, please send us the following information:

1. Your name, RCM user name (registration name), and contact details.
2. The access ID (entered during data collector installation), hostname, and serial number of the system on which you collected data.
3. The platform, system serial number, operating system version, data collection utility versions, and build numbers.
4. The platform, operating system name and version, and browser name and version on the system from which you accessed the RCM Server.
5. Details of the problem, including any log files, error files, or messages generated by the system.

The RCM team welcome any queries or comments that you may have about RCM. If you have questions or comments, or you would like to participate in future field tests or early release programs, contact the Product Manager, Vincent Jordan.

rcm.feedback@compaq.com